Damage Claims
Log vehicle damage at intake, investigate and decide claims, and configure your claim process.
Guides
- How to log a damage claim — Capture a customer's vehicle damage report at the store — VIN, photos, damage diagram, and signature — then submit it or save it as a draft.
- How to investigate, decide, and close a damage claim — Work a damage claim from the inbox — review status and trends, open a claim, accept or deny it, close it, and reopen, reassign, or export as needed.
- How to gather evidence and communications on a claim — Build the record on a damage claim — add manager photos and video footage references, attach documents, log communications, and mark first contact.
- How to handle repeat-issue customers and linked incidents — Flag repeat-issue customers, review flag matches on a claim, link related claims into a multi-vehicle group, and read AI defect-pool hints during investigation.
- How to configure your damage claim process — Set the response SLA, accepted payment methods, disclaimer items, and scenario tags for damage claims, then copy core settings to your other stores.
- How to join the manufacturer defect pool and AI hints — Opt your company in or out of the shared manufacturer defect pool and control whether store managers see AI pattern hints during damage-claim investigations.