Wash Quality

Collect customer feedback, review wash quality reports, and resolve issues.

Guides

• How to collect and submit wash feedback — Capture wash quality issues two ways — customers scan a QR code to rate their wash, or staff log a report at the counter. Step-by-step for both.
• How to review and resolve a wash quality report — Work the Wash Quality inbox — open a report, identify at-fault equipment, record a resolution, and promote it to a damage claim when needed.
• How to set up customer wash feedback (QR codes and alerts) — Turn on public QR feedback, download signage, set negative-rating alerts and an SLA, manage wash package labels, and copy the setup to other stores.