Troubleshooting & FAQ

Quick answers when access is blocked, education prompts appear, or something isn't working.

Guides

• How to fix a billing-blocked account — Understand why WashWerk locked your company and get working again by switching to another company or signing out while an Owner resolves billing.
• How to handle in-app tips and milestone nudges — Dismiss the feature-intro cards and milestone nudges that Sentry shows in WashWerk, so they stop appearing once you have seen them.
• Why password sign-in is blocked (single sign-on required) — Learn why WashWerk won't accept your password when your organization requires single sign-on, and how a company Owner can still sign in with a password.
• Why you can't edit some inventory fields (ERP lockdown) — Learn why certain inventory item and vendor fields are read-only in WashWerk when an ERP connection is active, and where to change those values.
• Why you can't see some shifts on the schedule — Learn why WashWerk hides draft shifts from team members and only shows published ones, and how managers publish a schedule so everyone can see it.